/* =========================================================
   JawiKids TASK 11 — Support Ticket System
   Clean integration from v1.14 Payment System base
   ========================================================= */
.support-page{background:linear-gradient(180deg,var(--cotton-blue,#EBF8FF),#fff);min-height:100vh;color:var(--midnight-navy,#1E293B)}
.support-hero{display:grid;grid-template-columns:1.1fr .9fr;gap:22px;align-items:center;margin-bottom:22px}.support-title{font-size:clamp(36px,5vw,64px);line-height:.98;margin:8px 0 12px}.support-copy{font-size:18px;line-height:1.65;color:var(--muted,#64748b);font-weight:850}.support-actions{display:flex;flex-wrap:wrap;gap:12px;margin-top:20px}.support-mascot{display:grid;place-items:center;text-align:center}.support-mascot img{width:min(260px,75%);filter:drop-shadow(0 18px 28px rgba(15,52,74,.18))}.support-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.support-panel{background:rgba(255,255,255,.92);border:1px solid rgba(30,41,59,.08);border-radius:34px;box-shadow:0 18px 48px rgba(15,52,74,.10);padding:24px}.support-panel h2{margin:0 0 10px;font-size:28px}.support-panel p{color:var(--muted,#64748b);font-weight:800;line-height:1.6}.support-form{display:grid;gap:14px;margin-top:18px}.support-form label{display:grid;gap:8px;font-weight:950;color:var(--midnight-navy,#1E293B)}.support-form input,.support-form select,.support-form textarea{width:100%;border:2px solid #dceaf4;border-radius:20px;padding:15px 16px;background:#fff;color:var(--midnight-navy,#1E293B);font:inherit;font-weight:800;outline:none}.support-form textarea{resize:vertical;min-height:140px}.support-form input:focus,.support-form select:focus,.support-form textarea:focus{border-color:var(--sky-blue,#3ABEF9);box-shadow:0 0 0 5px rgba(58,190,249,.16)}.ticket-list{display:grid;gap:12px;margin-top:18px}.ticket-card{border:1px solid rgba(30,41,59,.08);background:#fff;border-radius:24px;padding:16px;display:grid;gap:8px;box-shadow:0 10px 24px rgba(15,52,74,.07)}.ticket-card header{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.ticket-card b{font-size:18px}.ticket-card small{color:var(--muted,#64748b);font-weight:850}.ticket-meta{display:flex;flex-wrap:wrap;gap:8px}.ticket-status{display:inline-flex;align-items:center;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:1000}.ticket-status.open{background:#dcfce7;color:#166534}.ticket-status.pending{background:#fff7c2;color:#854d0e}.ticket-status.closed{background:#e2e8f0;color:#334155}.ticket-category{display:inline-flex;border-radius:999px;padding:7px 10px;background:var(--cotton-blue,#EBF8FF);color:var(--midnight-navy,#1E293B);font-size:12px;font-weight:1000}.support-empty{text-align:center;padding:30px;border:2px dashed #dceaf4;border-radius:28px;color:var(--muted,#64748b);font-weight:900;background:#fff}.thread-shell{width:min(980px,calc(100% - 28px));margin:0 auto}.thread-card{background:rgba(255,255,255,.94);border:1px solid rgba(30,41,59,.08);border-radius:34px;box-shadow:0 18px 48px rgba(15,52,74,.10);padding:22px}.thread-head{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;border-bottom:1px solid rgba(30,41,59,.08);padding-bottom:16px;margin-bottom:18px}.message-list{display:grid;gap:14px;margin:18px 0}.message-bubble{max-width:78%;border-radius:26px;padding:14px 16px;box-shadow:0 10px 24px rgba(15,52,74,.08);font-weight:850;line-height:1.55}.message-bubble small{display:block;margin-top:7px;opacity:.7;font-weight:900}.message-bubble.parent{justify-self:start;background:#fff;border:1px solid rgba(30,41,59,.08)}.message-bubble.admin{justify-self:end;background:var(--cotton-blue,#EBF8FF);border:1px solid rgba(58,190,249,.26)}.reply-box{display:grid;gap:12px;border-top:1px solid rgba(30,41,59,.08);padding-top:16px}.reply-box textarea{width:100%;border:2px solid #dceaf4;border-radius:22px;padding:15px;font:inherit;font-weight:850;min-height:110px}.support-toast{position:fixed;top:18px;left:50%;transform:translate(-50%,-120%);z-index:999;background:#fff;border:1px solid rgba(30,41,59,.08);border-radius:22px;box-shadow:0 20px 55px rgba(15,52,74,.18);padding:14px 18px;display:flex;gap:10px;align-items:center;font-weight:950;color:var(--midnight-navy,#1E293B);transition:.35s ease}.support-toast.show{transform:translate(-50%,0)}.support-toast.success{border-color:rgba(167,233,47,.55)}.support-toast.error{border-color:rgba(255,138,138,.70)}.admin-support-layout{display:grid;grid-template-columns:340px 1fr;gap:18px}.admin-ticket-sidebar{display:grid;gap:12px}.admin-ticket-item{border:1px solid rgba(30,41,59,.08);background:#fff;border-radius:22px;padding:14px;text-align:left;cursor:pointer;font:inherit;color:var(--midnight-navy,#1E293B);box-shadow:0 8px 18px rgba(15,52,74,.06)}.admin-ticket-item.active{outline:4px solid rgba(58,190,249,.18);border-color:var(--sky-blue,#3ABEF9)}.admin-ticket-item strong,.admin-ticket-item span{display:block}.admin-ticket-item span{color:var(--muted,#64748b);font-weight:800;font-size:13px;margin-top:4px}.admin-filter-row{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0 18px}.admin-filter-row input,.admin-filter-row select{border:2px solid #dceaf4;border-radius:16px;padding:11px 12px;font:inherit;font-weight:850;background:#fff}.status-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}.small-note{font-size:13px;color:var(--muted,#64748b);font-weight:850}@media(max-width:900px){.support-hero,.support-grid,.admin-support-layout{grid-template-columns:1fr}.message-bubble{max-width:92%}.support-panel{padding:18px}.admin-filter-row input,.admin-filter-row select{width:100%}}